Troubleshooting

Arrange doesn't see my device

You see "No iPhone or iPad found" or "Could not reach the iPhone or iPad."

1. Check the cable is plugged in at both ends. Try another cable or port if you can, since some cables only charge.
2. Unlock the device and leave it on the Home Screen.
3. Click Look again.

"This Mac is not trusted by the iPhone yet"

Your device hasn't trusted this Mac. Unlock it, open Finder, click the device in the sidebar, and choose Trust. Then tap Trust on the device and enter its passcode. Click Look again in Arrange. See Connect your device.

"Unlock the iPad, then try again"

The device is locked. Unlock it and try again. Keep it unlocked while Arrange reads or applies a layout.

"The iPhone was disconnected" or "The device did not answer in time"

The connection dropped. Plug the device back in, unlock it, and click Look again or Reload. Your unapplied changes are lost when you reload, but your device hasn't been changed.

Apply says the Dock is too full

"The iPhone Dock holds 4 items, and this layout has 5 there." Move some items out of the Dock and apply again. Nothing was sent to the device. See Pages and the Dock.

Apply was stopped by a safety check

"Safety check stopped this: N app(s) would vanish from the layout." Arrange won't send a layout that would lose apps. Nothing was sent. Click Reload to start again from what's on your device, and report a problem so we can look into it.

My device moved things after I applied

"Your iPad adjusted the layout after receiving it." This usually happens when a page holds more than fits, so the device spills the extra items onto the next page. Arrange reloads to show what the device kept, and tells you how many items landed exactly where you put them. Look for page headers that say more than fits, move some apps off those pages, and apply again.

Apps I removed are back on my pages

Arrange tells you if removed app(s) still ended up on your pages. Your device decided to keep them there. Remove them again and apply, or report a problem if it keeps happening.

I don't want the "App Library" page

iOS and iPadOS need every app to have a spot, so apps you took off your Home Screen are kept in "App Library" folders on the last page. Hide that page once on your device and it stays hidden. See Remove apps from the Home Screen.

I want my old layout back

Open ⚙︎ Settings › Backups and click Restore next to the layout you want. See Backups and restore.

Organize can't look up categories

"Couldn't look up App Store categories." Arrange needs the internet to look up categories. Check your connection and try again, or set up an AI in Settings.

License problems

See Pricing and your key.

Still stuck?

Report a problem from inside the app. It fills in your app and system versions for you.